From Chat to Checkout: How Clinics Could Use AI to Pre-Screen, Promote, and Book Patients

You just lost a patient.

She messaged your clinic last night. “Dadaku suka nyeri kalau jalan cepat. Kamis sore bisa konsul? Saya pakai asuransi ya.”

No one replied.

This morning, she booked elsewhere. Another lost opportunity—another person who needed care, but chose someone else, simply because they answered faster.

The clinic that won her trust? They didn’t work harder.
They had Remi—an AI-powered assistant working through the night.

Remi isn’t a fantasy. She’s a realistic next step. And she could be helping your clinic this week.

 

Healthcare Marketing Needs a Wake-Up Call

In a world where people expect real-time everything, healthcare marketing can’t afford to sleep. Patients today want more than care—they want clarity, speed, and convenience. And they want it before they even arrive.

That’s where a Marketing AI Agent—like Remi—comes in.

Not a basic bot that says “Silakan tunggu admin membalas,” but a digital assistant who can:

  • Welcome patients and ask about their symptoms
  • Guide them through smart pre-screening questions
  • Ask if they plan to pay personally, with insurance, or via BPJS
  • Recommend a doctor based on specialty, schedule, or gender preference
  • Show available appointment slots
  • Confirm the booking—all in one continuous, friendly flow

And all of that? Happening on WhatsApp, your website, or app—whichever the patient prefers.

Meet Dinda—And the Moment You Could’ve Changed

Dinda is 32, lives in Jakarta Barat, and works full time in retail. She doesn’t have time for long calls or hold music. She sent that WhatsApp message during her commute home. All she needed was a quick answer and a confirmed slot.

If someone—or something—could’ve responded right away, asked for her birthdate, suggested the right specialist, and booked her in… she’d still be yours.

A New Kind of Assistant—Powered by Intelligence

Remi isn’t just a chatbot with scripted replies. She’s an AI Agent built using Yara—a behind-the-scenes intelligence system that helps businesses build smart, task-oriented assistants that understand natural conversation, connect to real-time data, and improve with every interaction.

With Yara quietly powering her responses, Remi is able to:

  • Parse unstructured messages (yes, even typos and slang)
  • Remember context throughout the conversation
  • Access live data: doctor schedules, clinic promos, patient history
  • Confirm payment methods (BPJS, insurance, or personal)
  • Escalate to human staff when needed

No downloads. No apps. Just chat, like people already do.

Here’s How That Chat Could Have Gone:

👤 Dinda (WhatsApp):
Halo, saya Dinda.
Kadang2 dada kiri nyeri kalo jalan cepet. Bisa konsul Kamis sore? Pake asuransi.

🤖 Remi (AI Agent):
Hai Kak Dinda
💙 Terima kasih sudah menghubungi Klinik Sehat Sentosa.
Boleh tahu tanggal lahirnya supaya saya bisa bantu lebih lanjut?

👤 Dinda:
24 Mei 1990

🤖 Remi:
Terima kasih. Berdasarkan keluhan Kakak, saya rekomendasikan konsultasi dengan dr. Budi Santoso, Sp.JP.
Beliau tersedia Kamis pukul 16.00. Untuk pembayaran via asuransi, Kakak bisa upload kartu sebelum kunjungan.
Mau saya bantu booking sekarang?

👤 Dinda:
Ya, boleh.

🤖 Remi:
Booking berhasil! Sampai jumpa Kamis, Kak Dinda
😊

 

What Happens When Clinics Use Remi?

ü  80% of patients ask the same questions over and over

ü  AI Agents can answer those instantly—saving human time for real care

ü  Clinics using AI assistants report up to 40% increase in booking conversions

ü  Response time drops from hours to seconds

ü  Patients are more likely to return when the first touch feels professional and effortless

 

That’s not just good marketing. That’s better care.

 

Built for Care, Not Just Code

Remi is trained for your world—from medical terms to insurance nuances to Bahasa Indonesia full of abbreviations and emojis. She connects to your schedules, your promos, and your workflows.

And while the tech may run on LLMs, NLP, and live data sync—you don’t have to think about any of that. She just works.

Thanks to Yara Agent, a quiet layer of smart middleware behind her, you get enterprise-level AI… without needing an enterprise budget.

And She’s Ready Now

Remi isn’t a big system overhaul. She’s a fast, focused solution that starts small—with your WhatsApp inbox—and grows with your needs.

She’s not here to replace your staff.
She’s here to make them unstoppable.


You’re Still Losing Patients After Office Hours.

You Don’t Have To Be.

Let your next booking happen while you’re sleeping.
Let Remi handle the chat—so your team can focus on the care. 

 

#HealthcareAI #SmartClinics #PreScreeningToBooking #AIinHealthMarketing #ChattoCheckout #DigitalMarketing #IndonesiaHealthTech #AIAgent #24HourAssistant #BPJS #Insurance #YaraInside

SSCX Technovation May 30, 2025
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